How the CX Score Works
The Candidate Experience Score is the most comprehensive, data-driven rating of how companies treat candidates.
The 4 Pillars Behind Every Score
Our CX Score is calculated using four weighted pillars that reflect what matters most to candidates.
Candidate Sentiment
40% of ScoreReal reviews and ratings from candidates across the web.
Including:
- Our platform reviews
- Glassdoor, Indeed, LinkedIn
- Sentiment & trend analysis
Hiring Process Behavior
25% of ScoreHow companies manage the journey from application to offer.
Including:
- Application drop-off signals
- Interview experience feedback
- Communication & response time
Reputation Signals
20% of ScoreThe broader perception of the company as an employer.
Including:
- Employer rating trends
- Review volume & credibility
- Social & professional sentiment
Legal & Ethical Risk
15% of ScorePublic Records of legal and ethical concerns.
Including:
- Hiring-related lawsuits
- EEOC claims & settlements
- Discrimination/bias allegations
What Improves Your Score
Companies with great candidate experiences tend to:
- Communicate clearly and consistently
- Provide timely updates and feedback
- Have respectful, well-structured interviews
- Treat candidates fairly and transparently
What Hurts Your Score
Common issues that lower scores:
- Ghosting or slow response times
- Negative candidate reviews and trends
- Complicated or unclear hiring processes
- High drop-off rates in the hiring funnel
Frequently Asked Questions
Can companies pay to improve their score?
No. Our scores are 100% data-driven. Companies cannot pay to influence or boost their score.
How often are scores updated?
Scores are updated monthly to reflect the latest candidate feedback and public data.
Can a company respond to feedback?
Yes. Companies can publicly respond on their profile page, building transparency and trust.
Can companies remove negative reviews?
We use data from multiple public sources. Companies cannot remove or alter reviews on our platform.
Is the data really unbiased?
Yes. Our model is built to minimize bias and reflect real candidate experiences.
How can companies improve their score?
Focus on communication, transparency, fair processes, and candidate respect.